User Manual Accounting

Managing Customer Invoices

How to access customer invoices?

To check receivables, navigate to the Accounting menu and select Receivables. This will display key invoice details, including total issued invoices requiring attention, past-due invoices, disputed invoices, and those needing review before processing. To view all past invoices, click View History in the top right corner.

Status Definition

It provides overview of the terminology of status definition as outlined in the Receivables Main Page

No of Invoices: This includes Invoices that are sent and not sent to customer. It also includes invoices that have been paid and not paid by customer

Past Due: These includes invoices which are sent to customer but not yet paid by customer.

Disputed: This includes invoices which are disputed by the customer on services rendered

Invoice Break Down Structure: This provides the summary breakdown of the Total number of Invoices

How to navigate the customer invoices page?

This section provides an overview of the description of the invoice statuses and how to search / filter for desired invoices

• Needs Review – Invoice has not been generated yet and requires operator review.
• Sent – Invoice has been sent to the customer but is not past due.
• Past Due – Invoice has been issued but the customer has not paid within the deadline.
• Dispute – Customer has raised concerns

Note: The total number of receivables is 337 as it includes invoices which needs review, sent, past due and which are disputed

The Receivables can be further accessed by doing on search by Invoice ID on the search box

The Receivables can be further accessed by doing on search by ServiceID (aka Booking ID) on the search box

Click on apply filters and use the details such as:

• Organization
• Filter by customer
• Date range
• Type of customer - grouped or single

The user can export invoices by choosing All unpaid invoices or Only filtered invoices to download the invoice

You can click on view Receivables history to view all paid invoice

You can click on view Receivables history to view invoice exports